Technology Support Specialist

Don’t settle for ordinary – we welcome those on the hunt for more! At Lion, we believe that life is short and working for us will feel different because you’ll be centred at the heart of good times. Work in an exciting industry, as unique as you, with outstanding brands like XXXX, Tooheys and Four Pillars.

We are looking for a Technology Support Specialist to join our Digital Operations Team, where you will deliver high-quality, hands-on and remote technical support, ensuring continuity of IT services, reliable business operations, and exceptional customer experience. You will work closely with the Technology Support Team and a wide range of business stakeholders, providing an excellent opportunity to develop your soft skills and technical knowledge. You will also get to play with emerging technologies.

This is a permanent, full-time role based onsite in Sydney, focused on supporting our Corporate Head Office in York Street, Sydney as well as our Toohey’s Brewery in Lidcombe (plus other sites across Australia).

A day in the life

• Proactively address potential IT issues before they become major problems for users at our York Street Head office.
• Get your hands dirty with cutting edge Operational Technology at our Toohey’s Brewery in Lidcombe.
• Provide Level 1.5 onsite and remote technical support for end-user devices, SOE applications, and infrastructure across Lion’s production, Supply Chain, and corporate office environments.
• Support and implement continuous improvement and cost saving initiatives.
• Build capability and engagement across Lion.

What you’ll bring

• An enthusiasm for the value that technology can bring to Lion
• 2–4 years in a Level 1.5 or technical support role, preferably within FMCG, manufacturing, or field services with a familiarity with ITIL-based service management and improvement practices
• The ability to quickly diagnose and resolve a variety of technical issues, ensuring minimal disruption to end-users and operations.
• Strong interpersonal skills to effectively communicate with end-users, ensuring clear understanding of issues and solutions.
• The ability to anticipate potential problems, mitigate risks, and resolve issues proactively
• Ability to work effectively within a team and across departments, sharing knowledge and supporting peers.
• A tertiary education in an IT-related discipline.

As a member of the Technology Support team, you will also participate in a 24/7 on-call support roster, which you will be additionally compensated for. Access to your own vehicle and a full driver's licence will be highly beneficial for this role.

At Lion, we offer ‘growth on tap’ and you’ll get hooked on reaching higher with each new challenge. We have endless experiences to learn and grow for those thirsty for more. Here, you don’t have to choose between your career and other life priorities – we have fantastic people, policies, and programs to empower you to lead a career and life less ordinary.