Customer Service Representative

Join Our Team as a Customer Service Rockstar and embark on a career less ordinary!

Are you ready to kick-start an exciting career in a fast-paced and spirited environment? Look no further! We're searching for an enthusiastic individual to join our dynamic and collaborative service team as a Customer Service Representative on a permanent full time basis!

At Lion, we pride ourselves on delivering exceptional customer experiences while keeping the good times flowing. As a Customer Service Representative, you will be the friendly voice that helps our valued customers solve problems or answer queries aiming for first call resolution every time.
Your Responsibilities: 
•    Answer customer queries through phone, email, and portal tickets with top notch customer service every time.  
•    Provide solutions that exceed customer expectations, aiming for first call resolution with every query. 
•    Maintain accurate and detailed records of customer interactions and transactions. 
•    Embrace a continuous improvement mindset to enhance our service standards and delight our customers.

What We're Looking For: 
•    A people-person who thrives in a dynamic and lively atmosphere. 
•    Excellent communication skills with a knack for making customers feel heard and valued. 
•    Strong problem-solving abilities to tackle customer concerns with grace and creativity. 
•    A passion for learning and a willingness to continuously improve your skills. 
•    A process improvement mindset and ability to think outside of the box

What We Offer: 
•    A vibrant and inclusive work culture where teamwork and collaboration are valued. 
•    Opportunities for personal and professional growth within the company. 
•    Perks that will make your friends jealous, including product allowance and onsite office bar!

Cheers to new beginnings and a career less ordinary!